Case Set
Innovation Case Set

Last Updated
Topic
Innovation
Locations
Africa, Asia, South America
Overview
How do you improve government even amid scarcity, resistance, or uncertainty? This free set of teaching cases explores real-world examples of city leaders who have redefined what’s possible—driving bold systems change and transforming government performance through innovation.
Introduction
This set of teaching cases explores different facets of innovation in government and public entrepreneurship in a global context, highlighting examples from cities in Africa, Latin America, and the Middle East. The learning objectives for which these cases were developed include:
- Developing strategies for mobilizing and managing limited or non-financial resources to address public priorities effectively
- Creating compelling public value propositions to sustain support for projects, even if outcomes are uncertain or incomplete
- Naming and examining stakeholder interests to assess support or resistance and determine the appropriate pace of implementation
- Cultivating adaptive management through learning by doing, reflecting on sustainable success, and creating conditions for effective consolidation and institutionalization
- Diagnosing performance gaps and evaluating potential solutions while balancing improvement and innovation approaches
- Exploring the roles and responsibilities of leaders in promoting innovation and continuous improvement, including the use of methods like Government Accelerators and 100-day challenges
Cases come with educator guides (suggested session plans for use in academic courses) and practitioner guides (suggested session plans for standalone workshops) as they become available. As a set of curricular materials, this collection of cases lends itself well for courses and training on:
- Public leadership and management in cities
- Capabilities for social problem-solving
- Change management/driving change
- Public entrepreneurship and innovation in government
- Organizational culture and design
- Social and urban policy
Cases:
Doing Something With Nothing: Trying to Make Kampala’s Primary Schools Safer and Healthier
Protagonist: Jennifer Musisi, Executive Director, Kampala Capital City Authority
Region: Africa
Location: Kampala, Uganda
Protagonist: Paulo Spencer Uebel, São Paulo Secretary for Administration
Region: South America
Location: São Paulo, Brazil
Fortaleza: Keeping an Electoral Promise
Protagonist: Roberto Cláudio Rodrigues Bezerra, Mayor of Fortaleza
Region: South America
Location: Fortaleza, Brazil
“You Have One Hundred Days”: Accelerating Government Performance in the UAE
Protagonist: Huda Al Hashimi, Chief of Strategy and Government Innovation
Region: Asia
Location: Dubai, United Arab Emirates